Need further info from you on your server infra and when you get your error.
HTTP status 500 error is a very generic way to put your server has gone offline. But there are a lots of reasons on why that could have happened.
We would need the application server logs to know what could be the reason.
Others are having the same issue - https://community.atlassian.com/t5/Jira-discussions/mysubdomain-atlassian-netis-getting-500-error/td-p/900572
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