I'm looking for a little guidance if anyone has had experience using Jira Software for their everyday Helpdesk support tool. Our team of 3 support tech's have been directed to use this software as our primary tool to track our goals, and weekly sprints for providing support and as a tool to focus on weekly tasks.
I'm just struggling with how to make this software successful in our environment when our typically days consist of helpdesk phone calls, setting up computers, and mobile devices and end user help.
Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across their Jira Cloud instance. ...
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