Email Notifications Not Working

Hong Zhou November 7, 2019

No email to any user even though the settings are there for assignee and reporter to get email notifications.  

5 answers

1 vote
GP November 13, 2019

Hi Hong,

Sorry!! asking for basic information..

Did you enable the outgoing email under System--> Mail--> Outgoing Mail--> Outgoing Mails enabled ??

 

Thanks,

GP

0 votes
Hong Zhou November 13, 2019

Yes, outgoing mails enabled.  

0 votes
Hong Zhou November 8, 2019

notification scheme: 

Jira Notification Scheme.GIF

0 votes
Hong Zhou November 8, 2019

John, 

  Thank you for the reply.  It is not working for all users.  

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 8, 2019

Hi Hong - were they working before and not just stopped working? And is it for all users, no matter what? 

Can you post a screenshot of your notification scheme? 

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