Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Effective Techniques For Bug Tracking In JIRA

What are some effective ways to perform bug/defect management using JIRA?  


One method we developed is that once a bug/defect is discovered, a bug issue type is created.  The bug issue type is put into an In Development status, and then once a resolution to the bug is determined, the bug issue is moved to a Complete status, and a corresponding User Story is created for the development required to fix the bug.

My thoughts are, however that this creates a little extra work, and instead, log the defect by creating a bug issue, and update its workflow status as it progresses from identification, to development, to testing, to production release, and then updating the bug to complete.

Not sure if closing out the bug and creating a user story to address development for fixing the bug is the most efficient and effective bug management process using JIRA.

How do you manage defects using JIRA? 

1 comment

First, separate Incidents from defects.

Incidents come from production and defects are found in testing during development.


Defects I usually add as sub-tasks in the story, effectively blocking it from being closed until the defect is either resolved, or lifted out as a stand-alone defect (known defect). For exploratory defects, I add them as stand-alone defects unless it is known what story they are releated to.

Incidents are always stand-alone, and the issue type identify them as Incidents and the Priority is the Incident priority connected to SLA.

Incidents and Defects have the same workflow as development, but with 2 additional statuses: Triage and Rejected. Triage is where you do incident/defect management to verify the reported incident or defect. Rejected is the soft close that allow people to improve the report if it can not be reproduced.

You can see an example of this in my old presentation on designing for Atlassian:


Log in or Sign up to comment
Community showcase
Published in Jira Software

Upcoming changes to epic fields in company-managed projects

👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...

14,237 views 35 44
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you