For a few years now I have regularly promoted an old blog post written in 2016 about how to handle daylight saving time with SLAs.
See https://www.adaptavist.com/blog/handling-daylight-saving-changes-in-jira-service-desk/ for the whole blogpost.
Now, I would like to hear from others in the Atlassian community.
I look forward to hearing your responses.
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