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Do your SLAs in JSD recognise daylight saving time

Hi folks

For a few years now I have regularly promoted an old blog post written in 2016 about how to handle daylight saving time with SLAs. 
See https://www.adaptavist.com/blog/handling-daylight-saving-changes-in-jira-service-desk/ for the whole blogpost. 

Now, I would like to hear from others in the Atlassian community. 

  • How many of you were not aware of the impact on your SLAs of daylight saving?
  • Have you got an alternative solution? Would you like to share it with other community members?
  • How many of the community face the same challenges with recording the compliance with SLAs that are defined by their business in non-IT friendly ways. 

I look forward to hearing your responses. 

 

Phill

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