Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,257,211
Community Members
 
Community Events
164
Community Groups

Database: JIRA couldn't connect to your database

i am currently using JIRA v8.7.1 on windows server 2012. After restart the server I cant access the JIRA dashboard. i have already checked the database file and config but still cant login the jira dashboard.

 

2021-03-20 14:45:35,293+0500 Caesium-1-1 ERROR ServiceRunner [c.a.t.healthcheck.concurrent.SupportHealthCheckProcess] Health check Embedded database failed: Jira is using the H2 embedded database. You should migrate to a supported database to ensure your data is safe.

 

Apache tomcat.PNG

JIRA.PNG

1 comment

I suspect this actually means that your h2 database is damaged and unreadable.

You'll need to get a clean install of Jira, ideally connected to a proper supported database, and restore your data from your last backup.

I have tried to restore backup on new Jira server but can't restore the complete data from XML file.

I'm afraid I can't tell you any more.  You'll need a clean Jira install, using a supported database and restore your data from the backup.

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Software

Upcoming changes to epic fields in company-managed projects

👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...

1,493 views 11 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you