Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Creating comments from email sent to BCC not working

Edited

I know that we can add comments to ticket by emailing them. I've done this, and it works for us.  My issue is, the comment only gets added if the jira@email-address is in the TO or CC.  If I put it in the BCC the comment doesn't get added. 

The use case: I'd like to send an email status update to customers, and have it logged in the Jira ticket, but I want the JIRA@email-address hidden in the BCC so if the customer replies it does NOT get added as a comments.

2 comments

Mirek Community Leader Dec 30, 2019

Hmm.. From what I see you are using Cloud and actually the BCC should work there also, at least I am not aware that it would not work.. 

Do you have Catch Email Address set as described in

https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html

Thanks for the reply. Yes, It is set as described. 

I've sent 3 separate email tests.

1: with jira@email in the TO
2: with jira@email in the CC
3: with jira@email in the BCC

The TO and CC always work.  The BCC has yet to come thru in any configuration setting I've tried.

I think I found a bug.  I created a new handler and BCC worked... until I set it to "Add a comment before a specified marker or separator in the email body".  That's it, nothing more. I didn't even add the Sptil character.  Anything after that setting is in place, no matter what I do, BCC no longer works until I delete and re-create the handler.

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Apps & Integrations

🍻🍂Apptoberfest Update: Upcoming Virtual Events 🎉

Hello Community! I hope you've been enjoying the 🍂Apptoberfestivities🍂 (I know I have!) The event is heating up next week with a series of virtual events that we're calling the 🍻🍂Partner App ...

123 views 1 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you