Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Couldn't generate license key for my JIRA SOFTWARE

Hi Team,


Recently I had purchased 'JIRA SOFTWARE(SERVER) - Starter license' and have successfully installed JIRA SOFTWARE 8.8.1 on my machine.on after installation,JIRA was launched on a browser and it is showing me 'NEW TRIAL LICENSE' page for JIRA question is I had already purchased a 'JIRA SOFTWARE(SERVER) - Starter license' and here it is suggesting my trial license.what should i do here,and how would i generate my license key for the purchased one to run my JIRA SERVER.

please refer the screenshot attached and kindly help me.suggesting trial license.pngbut i already have a license.jpg

1 comment

Daniel Ebers Community Leader May 12, 2020

Hi Sandeep,

if I got it right the assistant is proposing a trial license whereas you already have a valid license which you would like to use but the option is not offered.

From my point of view it should be possible to request a trial license and replace it afterwards with your current license using "Versions & Licensing" page as soon as Jira is up and running.



Log in or Sign up to comment
Community showcase
Published in Jira

Admins, notify your Jira instance of system-wide changes with the new admin announcement banner

Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across their  Jira Cloud instance.  ...

571 views 15 18
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you