Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automation error in transition without details


Hello, first I'm sorry for my bad English.

I created an automation process in my project, but in some cases there is an error when making the transition, there are no details, manually I can make the transition, the "if" works, the strangest thing is that other issues work, follow print. Does anyone have any idea how I can investigate and fix this?jiraerror.PNG

1 comment

John Funk Community Leader May 26, 2021

Hi Tiago - Welcome to the Atlassian Community!

Are you using Jira Cloud or Jira Server? 

Is this a JSM Automation? 

Hey John, I'm using JIRA Server, this automation is only visible in "service desk" projects, as far as I know it's not a JSM automation, I thought it was native to "service desk" projects, see this printjiraerror2.PNG

in "automação" read up "automation"

John Funk Community Leader May 28, 2021

Sorry - I lost the notification of your update in my email. 

I do not use the built in automation that comes with JSM projects. I just use the Automation For Jira add-on because it gives more functionality and better notifications when something doesn't work. 

There is a Free Lite version and a paid Pro version if you are interested in that. 

Sometimes with problems for auto transitions using automation it is an issue with permissions for how the rule is executing. You might want to check the transition in the workflow to see if there are any Conditions or Validators that are getting in the way. 


Log in or Sign up to comment
Community showcase
Published in Jira Software

👋 Looking for 15-20 volunteers to test Atlassian training content

Hi everyone! Are you interested in beta testing Atlassian University’s newest (unreleased!) training course? We’re looking for 15-20 volunteers to test our newest training course, Basic reporting...

809 views 24 28
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you