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Automate ticket on state change: clone, link to clone and move

I have a bunch of projects in jira. One redlines project and a bunch of system projects. Redline tickets will have tags and other references needed to their system projects. I want to make it so that when a redlines ticket gets put in a done state it gets cloned, linked to the original ticket and move to the appropriate project into an open state based on its tags or whatever need be. I have been doing reasearch and I think I might be able to do this two or three ways. 1) Through simple issue language / power scripting 2) With a plugins and 3) REST API. Can someone please give me some guidance on how to go about this?

1 comment

DPK J Community Leader Sep 30, 2019

@Avery JacobsonYou are on right track. I am assuming that you are using Jira Server.

Existing Plugins,

Custom Plugin

Rest API

  • I don't think this is way to go.
  • Handling Jira event outside of Jira  environment doesn't work all the time (like bulk operations etc)
  • Also, API calls will always be slower than Server Plugins.

 

In case you are using Jira Cloud,

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