We upgrade JSD to 4.13.0 and we are using Jira core 8.13.0
the custom field is read-only in the portal and we can not drop down the list.
The agent can update the field in the issue after creation.
I try with a user with admin privileges but I got the same problem.
does anyone faced such a problem should we downgrade to another version?
There can be multiple reasons, but you may want to star from checking field's placement on screens, make sure that it is the part of Create screen. Then check fields settings for the specific request type and make sure that it is present in fields.
If both is correct (fields is present on Create screen and in request type), you may want to check automations and other customizations which is much broader topic.
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