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When an end user fills out the customer satisfaction survey I am seeing the activity with the customer satisfaction rating, and then also seeing 3 more updates in the ticket.
Why are there so any updates?
Welcome to the community, When customer submits his/her satisfaction replies and each field are updated separately and updated by the system (example - Satisfaction, Satisfaction date etc..)
Because of how the fields are updated, thus you will see multiple entries in the activities log.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
@Joseph Chung Yin , Atlassian support confirmed the bug.
The issue you are facing is actually being caused by a bug that has been reported at:
What happens is that, when the survey is answered for the first time, the correct behavior is to add an entry for the rating and another with the date it was updated, but in case the page is kept open and the customer refreshes, it will cause a new update to be added to the ticket.