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why entitlements fields are same for all products

eb
Contributor
June 12, 2024

 

Dear community, i want some fields in one product and others fields different fields in other products, is this possible?

 

by the way if I show entitlement ON issue, is it by design, agent need reselect "Entitlement" to select product ? why on issue not all entitlement are shown on a client or ORG

1 answer

0 votes
Bhaargavi Natarajan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 14, 2024

Hi @EB

Thank you for reaching out to the Atlassian Community!

By design, the entitlement fields you create are common to all products and thus are associated with all products that you create and set up as well. You can choose to not fill out certain entitlement fields for certain products and/or not show them on the issue view (toggle option to off) if you want to be able to show different fields for different products.

I could not clearly understand what you mean by your second question - can you please provide clarification? Any screenshot that may help is also welcome :) 

Regards

Bhaargavi

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