Get product advice from experts

Ask a question →

Join a community group

Find a group →

Advance your career with learning paths

Take a free class →

Earn badges and rewards

Connect and share ideas at events

See the calendar →

Community
Products
Jira Service Management
Questions
why can't i add a costumer?

why can't i add a costumer?

Hey,

I have two questions about Jira, namely, why can't we add a specific costumer to us? and my second question is, why can't a customer write tickets either?

Thanks:)

1 answer

1 vote

Hi @Feras Alshalabi welcome to the Atlassian Community!

Can you tell us how you are trying to add a customer to your service project?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hi,

we did it like 1000 times but we cant do it just for one specific costumer of us in the company.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Does the customer have a valid email address? Have you tried sending an email to that address?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

the customer has a valid email address, and i sent the email but it does not work.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Hey Atlassian Community,

can you provide us support please?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Reply

Suggest an answer

Log in or Sign up to answer

Was this helpful?

Thanks!

Jira Service Management

DEPLOYMENT TYPE

CLOUD

PRODUCT PLAN

PREMIUM

TAGS