I manually add customers to Jira Service Management per https://confluence.atlassian.com/servicedesk025/managing-customers-754977400.html.
In the past, I've tried to add certain customers (all of them co-workers) without success, resulting in the error response shown below. I had my team leader try to add those customers, which succeeded.
I'm now trying to add a customer and getting the same error response, and my team leader also gets that error response when he tries to add that customer. How can these failures be eliminated?
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