I manually add customers to Jira Service Management per https://confluence.atlassian.com/servicedesk025/managing-customers-754977400.html.
In the past, I've tried to add certain customers (all of them co-workers) without success, resulting in the error response shown below. I had my team leader try to add those customers, which succeeded.
I'm now trying to add a customer and getting the same error response, and my team leader also gets that error response when he tries to add that customer. How can these failures be eliminated?
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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