why JSM customer doesnt received JSM portal email invitation?

[joana.e.villaluna]

why JSM customer doesnt received JSM portal email invitation?

[John Funk]

Hi Joana - Welcome to the Atlassian Community!

You need to submit a support ticket to Atlassian to see if the email address is on their suppression list.

https://support.atlassian.com/contact/#/

[Lashly]

You should check the spam as well, it might be there

[RG]

@joana.e.villaluna  Check customer portal notifications settings:

1. Go to Project settings  > Customer Notifications
2. Then under the Notification section, find the Customer invited rule and click edit.
3. This will take you to the customization page for this new rule where you can edit the subject and the message.
4. If you'd like this email to send automatically, be sure the enable checkbox is selected. If you'd like to stop sending customers this invitation email, simply un-check the enable checkbox.
5. When you're finished editing, click Save.

[Mark Anderson]

- Did they check spam folder?

- They might need to whitelist jira?

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