Can you clarify what is your definition of of "a user" + "view"?
In general, an user (customer) can access your portal UI and access issues reported in your project if he/she is the reporter or requested participants. For those type of users (customers) there are no cost associated - it is free.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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