which account can be used to view without buying a license?

[leigh_tedford]

I'm looking for a log in that allows a user to view without the need for a monthly license at a fee.

[Joseph Chung Yin]

@leigh_tedford -

Can you clarify what is your definition of of  "a user" + "view"?

In general, an user (customer) can access your portal UI and access issues reported in your  project if he/she is the reporter or requested participants.  For those type of users (customers) there are no cost associated - it is free.

Please advise.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[leigh_tedford]

my options are Basic, Trusted, or Site Admin-- and it looks like all 3 force a user license to use. I don't know how to set them up with access, without using a license. Most will create and view a ticket they are submitting for work to be done. 

[Joseph Chung Yin]

If that was the case, they can just be setup as the normal customers (free) to access his/her issues via the portal.

Best, Joseph

[leigh_tedford]

I'm missing the answer though. HOW do I set them up without using a license? since the only options are Basic, Trusted, and Admin? I guess I'm looking for the steps to get them set up such as click x, x,x, choose x, and invite them with an email address.... thanks!

[Fabian Lim]

Hi @leigh_tedford

For customer to create tickets from the portal and view their requests, it would be free of a license.

Once they need to actually view project data, you would be consuming a license.

Regards