what the name of the field is that lies between the status and the manual automation trigger dropdow

Manfred Nuncic August 2, 2024

hello,

where can i get this information to edit this? not sure if it is in the workflow... i didn't find it...

Would be great, if somebody could point me to the way find answers like that myself...
Screenshot 2024-08-02 144225_feldname.jpg

Thank you

best regards

Fred

3 answers

3 accepted

3 votes
Answer accepted
Hans Polder
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 2, 2024

@Manfred Nuncic ,

Welcome to the community!

This field is called the 'Resolution' of a ticket. See more information about it here: https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html

Can you give a bit more context on what is needed? Do you want to update the value for this specific ticket? Or...?

Generally, the resolution field should be part of the workflow. You should check out the workflow that is being used for this request type, and see any lines (transitions) leading to any of the Green statuses. Likely you'll see a 'post function' there that fills a fixed value, OR you'll see that the transition is set-up to use a specific 'screen', in which the user fills the Resolution manually.

 

Manfred Nuncic August 5, 2024

@Hans Polder 

Hello,

thank you for your fast response and your welcome to the community...

i am just begining to learn automation and workflow in jira and here i didn`t find this field. 

I will read your hints and if i have another specific question i will write here again.

best wishes fred


1 vote
Answer accepted
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 2, 2024

@Manfred Nuncic 

Welcome to the community.  The field is the "Resolution" field in the system.  This field is global and the options available for this field can be accessed by going to Settings (the clog wheel icon located in the upper right of the window) >> Issues (under Jira settings section) >> Resolutions.  

2024-08-02_08-20-48.png

The field's population is always controlled via the WF when issue move into a terminal status.

Hope this helps.

Best, Joseph Chung Yin

Manfred Nuncic August 5, 2024

Hello @Joseph Chung Yin 

thank you for your fast response and your welcome to the community...


i am just begining to learn automation and workflow in jira and here i didn`t find this field. 

I will read your hints and if i have another specific question i will write here again.

best wishes
fred


0 votes
Answer accepted
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 2, 2024

Hi Mandred - Welcome to the Atlassian Community!

I don't seem to find an issue anywhere in my instance where something shows there. Is it possible that this is an approval step?

Manfred Nuncic August 5, 2024

Hi @John Funk 

I will analyse it now with the additional informations i got here...

Thank you for your response...
 

Like John Funk likes this
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 5, 2024

You are welcome, and good luck.

Like Manfred Nuncic likes this

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