The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Good afternoon all,
I am in the military, about to deploy, and will be working in a helpdesk capacity. I specialize in radios/RF/HF/UHF so I am not a IT professional by any means but theres a shortage in IT pros so im the next man up, so I apologize if my question is too vague.
I was tasked by my leadership to find an alternative/replacement for Remedy, which is currently being used as our primary ticketing system. I recommended JIRA because that was our primary ticketing system when i used to work for SpaceX. I found JIRA super user friendly, and really easy to use so my unit is all in on it. What products would we need or what training do wee need to make Jira a fully functional ticketing system while we're deployed? thank you!
Hi @David Wilson ,
Welcome to the community !
You can try with free Atlassian cloud instance of Jira service management. Upgrade to paid plans when required.
Go to https://www.atlassian.com/ --> click on "Try now" and then select Jira service management (click Try cloud)
With a service project, you can easily receive, track, manage, and resolve requests from your team’s customers. Customers can send requests by email, a customizable help center, and an embeddable widget.
Service project makes it easier to categorize service requests, incidents, problems, and changes by organizing and prioritizing these requests in a single place, and keeps your team on track with goals (or service level agreements).
Read more about it in
You will need Jira service management, Jira software, and confluence. If you need cmdb capabilities you will require the premium tier.
Feel free to look me up on LinkedIn if you want to discuss more details. We have worked with clients where we replaced remedy with jsm.
I hope this helps.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello everyone! We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen. We have just starte...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.