Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

we want to notify users using a webservice rathen than email

We want to notify specific users by sending them a SMS , when an incident is created with a specific component.

Out-of-the-box it only seems possible to notify by email ?

If not - are there any suitable addons available ? 

2 answers

0 votes

Hi @Mogens_Hald_Kristensen 

Take a look at this page about webhooks. Once configured these can be triggered from a workflow postfunction.

Screenshot 2020-01-20 at 10.11.08.pngI hope it helps.


Thanks Ravi  - I will look into this

The link leads to doc for Jira cloud product - we run the on-prem/server products

- sorry I was wrong - it is the Server version

Like Ravi Sagar _Adaptavist_ likes this

Hi @Mogens_Hald_Kristensen 

You could try Automation for Jira-Server LITE (Free Plugin), it definitely allows you to set up a Twilio SMS automation rule when an incident creates a ticket.

I've set it up for cloud, specifically for Incidents out of hours. Works a treat. When you sign up to Twilio they give you X amount of dollars for free (for testing purposes), but in reality the amount they give is enough for a long time given Incidents don't happen all the time (one hopes) and because the rates are really really cheap on Twilio to send SMS. 

Example of the automation rule:

Automation to send a SMS when an incident is created.png



Hi Mike

It certainly looks promising - I will test asap

As we are running Datacenter edition, the Lite version is not applicable.

We will consider the full version

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

2,226 views 28 39
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you