We want to notify specific users by sending them a SMS , when an incident is created with a specific component.
Out-of-the-box it only seems possible to notify by email ?
If not - are there any suitable addons available ?
You could try Automation for Jira-Server LITE (Free Plugin), it definitely allows you to set up a Twilio SMS automation rule when an incident creates a ticket.
I've set it up for cloud, specifically for Incidents out of hours. Works a treat. When you sign up to Twilio they give you X amount of dollars for free (for testing purposes), but in reality the amount they give is enough for a long time given Incidents don't happen all the time (one hopes) and because the rates are really really cheap on Twilio to send SMS.
Example of the automation rule:
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
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