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we want to notify users using a webservice rathen than email

We want to notify specific users by sending them a SMS , when an incident is created with a specific component.

Out-of-the-box it only seems possible to notify by email ?

If not - are there any suitable addons available ? 

2 answers

0 votes

Hi @Mogens_Hald_Kristensen 

Take a look at this page about webhooks. Once configured these can be triggered from a workflow postfunction.

Screenshot 2020-01-20 at 10.11.08.pngI hope it helps.

Ravi

Thanks Ravi  - I will look into this

The link leads to doc for Jira cloud product - we run the on-prem/server products

- sorry I was wrong - it is the Server version

Like Ravi Sagar _Adaptavist_ likes this

Hi @Mogens_Hald_Kristensen 

You could try Automation for Jira-Server LITE (Free Plugin), it definitely allows you to set up a Twilio SMS automation rule when an incident creates a ticket.

I've set it up for cloud, specifically for Incidents out of hours. Works a treat. When you sign up to Twilio they give you X amount of dollars for free (for testing purposes), but in reality the amount they give is enough for a long time given Incidents don't happen all the time (one hopes) and because the rates are really really cheap on Twilio to send SMS. 

Example of the automation rule:

Automation to send a SMS when an incident is created.png

 

-Mike

Hi Mike

It certainly looks promising - I will test asap

As we are running Datacenter edition, the Lite version is not applicable.

We will consider the full version

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