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we cannot able to tag customer in some tickets

Raju Dokala May 8, 2021

not able to tag persons in sometimes. It is working fine in some time and not working some times.

1 answer

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Dwaipayan Basu May 8, 2021

It happens when Someone Else is also updating Content on the same ticket. Just refresh or clear your cache and it should be fine.

Raju Dokala May 8, 2021

Thanks @Dwaipayan Basu ,are you sure this is the only reason..? I am able to tag most of the times, but not always.

Like Dwaipayan Basu likes this
Dwaipayan Basu June 10, 2021

Most Likely

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