user doesn't receive notifications

David Huang December 14, 2021

Hi team,

hope you could help with this issue.

just one newly created user doesn't receive email notification

1. he can raise a ticket

2. compared his access with his colleagues - same setup

3. the only notification he can see is the Jira invite email

4. i added another person in the ticket as participant, she can see the notification

is his email blocked on Jira side?: ************EMAIL REDACTED**********

 

Regards,

 

David

 

2 answers

1 vote
Jacob Vu
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December 14, 2021

Hi @David Huang

I'd suggest checking the groups and roles that the user is in and whether or not they have the appropriate permissions. They might be part of a role that's being excluded.

Jacob

David Huang December 16, 2021

Hi Jacob,

 

I have checked his profile again.

he has no any groups assigned to him, same as his colleagues.

this is what he has, same as others when I open the user management

Capture.PNG

 

The only difference is I cannot use Login as the user

1 vote
Craig Castle-Mead
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December 14, 2021

Hi David,

I'd suggest not putting personal details such as email addresses on a forum like this. 

It might be worth having the user check their junk/spam folder incase it was captured by a filter/rule.

CCM

David Huang December 16, 2021

Thanks Craig, can you plz remove the user's email address, cheers

 

David

Craig Castle-Mead
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December 16, 2021

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