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user doesn't receive notifications


Hi team,

hope you could help with this issue.

just one newly created user doesn't receive email notification

1. he can raise a ticket

2. compared his access with his colleagues - same setup

3. the only notification he can see is the Jira invite email

4. i added another person in the ticket as participant, she can see the notification

is his email blocked on Jira side?: ************EMAIL REDACTED**********






2 answers

1 vote
Jacob Vu Community Leader Dec 14, 2021

Hi @David Huang

I'd suggest checking the groups and roles that the user is in and whether or not they have the appropriate permissions. They might be part of a role that's being excluded.


Hi Jacob,


I have checked his profile again.

he has no any groups assigned to him, same as his colleagues.

this is what he has, same as others when I open the user management



The only difference is I cannot use Login as the user

1 vote

Hi David,

I'd suggest not putting personal details such as email addresses on a forum like this. 

It might be worth having the user check their junk/spam folder incase it was captured by a filter/rule.


Thanks Craig, can you plz remove the user's email address, cheers



Email removed

Like David Huang likes this

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