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user does not exist even if she is visible inside

Hello,

We got problem with one of our users, she is visible inside jira like on screen down below:
jira-margareta case.jpg

 

but when I click on her name I get error that user do not exist, screen down below:

jira-margareta user does not exist.JPG

also when I try to add her to some of the groups in jira I get error like jira cannot find ''reberšakm'' but the real user is rebersakm without ''š''

 

What can I do here.

 

br.

1 answer

Hello,

did you check the real value of this user in database?

Best regards.

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DEPLOYMENT TYPE
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VERSION
8.5.40
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