user does not exist even if she is visible inside

[Daniel Vasiljevic]

Hello,

We got problem with one of our users, she is visible inside jira like on screen down below:

but when I click on her name I get error that user do not exist, screen down below:

also when I try to add her to some of the groups in jira I get error like jira cannot find ''reberšakm'' but the real user is rebersakm without ''š''

What can I do here.

br.

[Juan José Marchal Gómez]

Hello,

did you check the real value of this user in database?

Best regards.