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[BURMA RAJASHEKAR]

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[Mohamed Riza _ServiceRocket_]

Hi @BURMA RAJASHEKAR 

You should be able to set this up using Jira Automations: https://www.atlassian.com/software/jira/features/automation. 

Your automations would look something like, when a comment is added to a ticket, check if the resolution is done and the resolutions date is greater than 2 days. If so, create/clone contents to a new ticket. 

You may refer to the following guide to understand smart values that are available within Jira automations: https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/

Hope that helps. 

[Joseph Chung Yin]

@BURMA RAJASHEKAR -

I agreed with @Mohamed Riza _ServiceRocket_ suggestion.  However, are you stating if a closed issue receive a new comment after 48 hours, then a new case should be created?  Are the comment coming from customer?

Keep in mind, that there is no easy way to determine the comment's content, thus once the automation rule is setup, you may have new issue created unnecessarily. 

In my opinion - instead of creating new issue, you should just reopen the existing case where all the data are already there.

Here are a few other reference links on Automation for Jira-

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20

https://support.atlassian.com/cloud-automation/docs/what-are-smart-values/

Hope this also helps.

Best, Joseph Chung Yin