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Bhanu KN July 10, 2024

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2 answers

1 vote
Rilwan Ahmed
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 10, 2024

Hi @Bhanu KN ,

You can make use of Send Web Request in the Jira automation. 

i.e. Go to project settings --> Automation
Create rule for Ticket created and select Send Web Request in action section

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Bhanu KN July 10, 2024

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1 vote
Pramodh M
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 10, 2024

Hi @Bhanu KN 

Hope you have gone through the document here, 

https://www.freshworks.com/apps/jira-freshservice

https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-freshservice

Let me know if you have any specific requirements here

Thanks,

Pramodh

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