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undefined error message

Laura Hartstein
Laura Hartstein September 14, 2020

We are receiving the following error message in our servicedesk instance:
Error- Something went wrong. Contact administrator.
Only administrators appear to be receiving this warning, however.

I have had a look at the error-log but nothing stood out. How can I find out what ist causing the error?

Best regards
Laura

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Rudy Holtkamp
Rudy Holtkamp
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September 14, 2020

Hi @Laura Hartstein ,

This is too general to be picked up by forum members. You better make a support.zip and create a bug report at Atlassian. 

Rudy

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Laura Hartstein
Laura Hartstein September 15, 2020

Hi Rudy,
I wanted to do that, but Atlassian no longer offers support for starter licences. :/

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Rudy Holtkamp
Rudy Holtkamp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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September 15, 2020

Then you have a catch-22! You might want to dig in the jira logs and post the error message here. In the logs there is mostly a more descriptive error message. 

Did you already check the log analyzer?

<jira base url>/plugins/servlet/troubleshooting/view/ => log analyzer

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