I am currently using the trial version of the platform and am experiencing a few issues:
Any guidance you can provide on these matters would be greatly appreciated.
Hello @Mulayam Yadav ,
Welcome to the community!
SLA: Please go the project settings and scroll down on the left pane. (screenshot below)
For tickets via email: You can go to the Project settings and find 'Email Requests.' Any email received at the configured email will turn into a ticket.
Note: To access all of this, you need to be an admin.
Regards,
Rishabh
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