two separate transition toward two separate status

ABDOULAYE BASFAR July 17, 2024

 

hello Dear,

I would like to know how to run two separate transitions at once toward two separate status

2 answers

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Laurie Sciutti
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July 18, 2024

Hello @ABDOULAYE BASFAR ~ can you elaborate a bit more?  As @Rilwan Ahmed pointed out, you cannot have multiple "status" values at the same time, but you can certainly have multiple "steps" as far as automations in the background (i.e. an automation can transition to a status and then to another status based on certain conditions).  It would help to know a bit more about what you are trying to do to provide a suitable solution.

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Rilwan Ahmed
Community Leader
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July 17, 2024

Hi @ABDOULAYE BASFAR ,

Welcome to the community !!

This is not possible. A ticket can be in only one status at the given point of time. 

If you can explain your scenario/case, I can try to get the possible solution. 

ABDOULAYE BASFAR July 17, 2024

Hello @Rilwan Ahmed 

Thank you for the answer

I'm in a situation where two separate steps need to be executed simultaneously

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