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supporting of china character

i am using jira system in our company

when i attached files that have china chracters

the file name is breking

 

1 answer

0 votes
Adrian Atlassian Team Jan 22, 2020

Hi @jo.you 

 

Can you first check if the correct encoding is being used? 

I suspect that JIRA might be using the wrong encoding which is causing this issue.

 

To resolve this issue, please follow the steps from:

 

  1. Stop JIRA
  2. Follow the steps from this page:https://confluence.atlassian.com/adminjiraserver070/setting-properties-and-options-on-startup-749383528.html
  3. From /bin, open setenv.sh.
  4. Find the section JVM_SUPPORT_RECOMMENDED_ARGS=
  5. Add the following arguments in that section
    JVM_SUPPORT_RECOMMENDED_ARGS="-Dfile.encoding=utf-8 -Dsun.jnu.encoding=UTF-8"
  6. Save that file
  7. Restart the application and verify if the issue is fixed

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