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supporting of china character

i am using jira system in our company

when i attached files that have china chracters

the file name is breking


1 answer

0 votes
Adrian Atlassian Team Jan 22, 2020



Can you first check if the correct encoding is being used? 

I suspect that JIRA might be using the wrong encoding which is causing this issue.


To resolve this issue, please follow the steps from:


  1. Stop JIRA
  2. Follow the steps from this page:
  3. From /bin, open
  5. Add the following arguments in that section
    JVM_SUPPORT_RECOMMENDED_ARGS="-Dfile.encoding=utf-8 -Dsun.jnu.encoding=UTF-8"
  6. Save that file
  7. Restart the application and verify if the issue is fixed

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