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special characters not well displaying

Hi, I have a problem with my JSD version 3.8. On the field Description, for some request type, the special character (é, è) is well displayed but on other it's replaced by "?" . I've checked my encoding it's well configured on UTF-8 and this is just on some request type in the description field as you could see it with the attachment.

 Can you please give me a quick answer about why this happens?image-2018-04-17-10-22-00-048.png

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