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sorting email request by destination adress

Alexandre MALLET
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December 31, 2018

Hi everybody,

 

I setup JIRA desk for my company. We have like everybody different issues types.

Our cutomer request our service center by email.

They can send email to 4 differents adress, which they are aliases of one single gmail account.

I'm trying without success to put email in the right issue type by sorting it with a query base on destination address

 

I had already tried to put an automation rule but I don't find any field corresponding to "emailed adress"

 

Example :

Destination alias                   |   Mail account                             | issue type destination

incident@mydomain.com    |  servicecenter@mydomain.com  | incident

problem@mydomain.com    |  servicecenter@mydomain.com  | problem

change@mydomain.com    |  servicecenter@mydomain.com  | Change request

2 answers

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Koen Vermeulen
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May 6, 2024

I'm curious if this was solved

0 votes
Tom Lister
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December 31, 2018

Hi @Alexandre MALLET

This reads as if what you are trying to achieve is mapping request types to issue types. This can be done via the service desk request configuration.

For incoming emails it’s seems tortuous to create multiple aliases to a single mailbox and then try to unpick them on arrival. Is it possible to use separate mailboxes at your site.

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