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smart value of Reporter after ticket creation


Hello community.
I have an issue with my automation concept.
I have a workaround, where everybody can raise a request in my project, despite they customer or not.

So I try to request the reporter email address right after issue (and customer account apparently) creation, and then do with mail as much as I want in my script.
But I wasn’t able to find the way to do it in 2 steps of automation.

As an example i set few smart values, as you can see {{creator.displayName}} = User
{{reporter.emailAddress}} = "?"

Screenshot 2022-09-13 184917.jpg


Also if I log those smart valuee after any transition in exact same issue it will work, and all variable returning right values.



Is there any solution to request the newly created customer email address right after issue creation, but not after the transition. 
Thank you!

1 answer

0 votes

Hello community.
Does anybody have an idea, how this issue can be solved.
Thank you!

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