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smart value of Reporter after ticket creation

Edited

Hello community.
I have an issue with my automation concept.
I have a workaround, where everybody can raise a request in my project, despite they customer or not.

So I try to request the reporter email address right after issue (and customer account apparently) creation, and then do with mail as much as I want in my script.
But I wasn’t able to find the way to do it in 2 steps of automation.

As an example i set few smart values, as you can see {{creator.displayName}} = User
{{reporter.emailAddress}} = "?"

Screenshot 2022-09-13 184917.jpg

audit_result.jpg

Also if I log those smart valuee after any transition in exact same issue it will work, and all variable returning right values.

rule_trans.jpg

audit_suc.jpg

Is there any solution to request the newly created customer email address right after issue creation, but not after the transition. 
Thank you!

1 answer

0 votes

Hello community.
Does anybody have an idea, how this issue can be solved.
Thank you!

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