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side bar not loading

Koh Tze Hong October 28, 2020

This issue does not happen to all users, only a few users.

 

 

1.png

 

 

2 answers

1 vote
Ollie Guan
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 28, 2020

Hi @Koh Tze Hong ,

Which browser are these users using?

Koh Tze Hong October 28, 2020

chrome and IE.

And also, we didn't upgrade or apply any patch for JIRA lately.

Koh Tze Hong October 28, 2020

I am using Chrome.

the side bar just loaded for me, but only once.
it does not load after i refresh the page.

Dashboard is working fine.  

Koh Tze Hong October 28, 2020

Here's some error from chrome console.

 

2.JPG

1.JPG

0 votes
Koh Tze Hong October 29, 2020

i checked and i think someone updated Jira.

now the version i have is:

Jira v8.11.0
Jira Service Desk v4.3.0
Jira Agile v8.11.0

 

is the combination ok?

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