restrict viewing in Service desk based on issue type

[Vasavi Nagalla]

Hi

We currently have one issue type "Log a Request" and only users within the organisation can view all issues logged by others users within the same organisation.

We now want to create another issue type called "Enhancement/suggestion" that must be visible to all users irrespective of organisations so as to allow others to vote for us to consider it for development just like Atlassian does.

Any advice on how this can be achieved?

[Brant Schroeder · Accepted solution]

@Vasavi Nagalla 

In order to do that you would need to use Jira core or software project and make the project public.  I would assume you could technically doe it with a service management project but am not sure as I have never done it.    You will only want to add items to the project that you want everyone to see, anyone on the internet.  Allow anonymous access to projects | Atlassian Support

[Olga Videc]

Hello @Vasavi Nagalla 

Like Brant said you need anonymous access 

Have you checked this documentation about the login-free portal documentation

https://confluence.atlassian.com/servicedeskcloud/blog/2017/04/introducing-the-login-free-portal-for-jira-service-desk-cloud

Also, there is an ability to vote on issues on the customer portal, there are a couple of bugs but they should be fixed in the next release.

Check and watch for updates

https://jira.atlassian.com/browse/JSDSERVER-1743

BR, Olga

[Vasavi Nagalla]

Thanks Olga for the response, yes have gone through but with migration to cloud, will explore options.