Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

restrict user rights customer

Is there a possibility to limit the permissions of the customer users

The goal is that users can only view and edit tickets that they report themselves  or for which they are registered as participants

2 answers

1 accepted

0 votes
Answer accepted
Tessa Tuteleers Community Leader Oct 07, 2020

Hi @Zwick_ Susanne , 

Are we talking Jira Service Desk Customers (unlicensed users?)

By default, they only see the following issues

  • issues they created themselves
  • issues where they are added to as request participant
  • issues that have an organisation to which they belong

Without apps, users are not able to edit the issues after creation at all. 

Do you mean that you want to have a normal Jira project with limited access for some (licensed) users?

- Tessa

Hi @Tessa Tuteleers 

thank you very much for answer.
Yes we are talking about unlicensed user.

That means, if I don't add an organization, only the users mentioned in the ticket can see the ticket.

Thank you - will try it with my customers.
Best Regards


Tessa Tuteleers Community Leader Oct 07, 2020

You're very welcome @Zwick_ Susanne

If you found this helpful, please accept my answer so your question is marked as completed and others with the same question might find it too!

Have a great day!


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

165 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you