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reset pasword

Robin Demeeter
Robin Demeeter Jul 30, 2020

How can I reset a pasword for a USER 

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Jack
Jack Community Leader Jul 30, 2020

Hi Robin, welcome to the Community. If you are an admin - click on the Cog > User management > Jira service desk. Search for the user and click on the ellipses. This assumes the user is a Customer. If they are and agent or JSW user do this in the “Users” section under User management.

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Nic Brough _Adaptavist_
Nic Brough _Adaptavist_ Community Leader Jul 30, 2020

It depends on what you are using for your user directory.  It will need to be done in there.

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Jack
Jack Community Leader Jul 30, 2020

Good point!

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