It depends on what you are using for your user directory. It will need to be done in there.
Good point!
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Hi Robin, welcome to the Community. If you are an admin - click on the Cog > User management > Jira service desk. Search for the user and click on the ellipses. This assumes the user is a Customer. If they are and agent or JSW user do this in the “Users” section under User management.
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