Hi Robin, welcome to the Community. If you are an admin - click on the Cog > User management > Jira service desk. Search for the user and click on the ellipses. This assumes the user is a Customer. If they are and agent or JSW user do this in the “Users” section under User management.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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