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request type not shown in workflow screen

In jira service desk cloud i want to show the field request type on a workflow/transition  screen.

But the field is not shown. How can i configure Jira the field is shown.

3 answers

1 accepted

0 votes
Answer accepted
Nabil Atlassian Team Jul 11, 2021

This is currently not possible in JSM Cloud. We do have a feature request for it at

I'm facing the same issue!

0 votes
Jack Brickey Community Leader Dec 13, 2019

You want to just show it or require it?


  1. if you don’t have a screen defined for the transition then create one and add the Customer Request Type to the screen. If you already have a screen that pops up during the transition then just add the field and you are done.
  2. add the screen to the transition by editing the workflow and double-clicking the transition.


requiring: you can use the Field modified Validator.

Thanks for your reaction.

I have added the field "request type" to a screen. The screen linked to a transition. But when choosing the transition in the issue, the field is not shown.


Screenshot 2019-12-13 at 13.54.20.pngScreenshot 2019-12-13 at 13.53.53.png

it is happening the same to me, any news?

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