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request type is not assigned when a ticket comes from the portal

elizavetaa
elizavetaa
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September 12, 2024

 

Request type is not assigned when a ticket is received from the Portal. Request Type is associated with the corresponding task type and is configured in the request form on the Portal. What can this problem be related to?

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Jack Brickey
Jack Brickey
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September 12, 2024

Hi @elizavetaa , welcome to the community.

I have never seen this to be the case. Are you observing this yourself and if so are you able to reproduce? Generally the scenario where I see this is when an agent or someone with access to the application, uses the create button within the application and has not set the request type.

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