request type icons are blank

[Ivo Šimral]

Hello,

we just bought JSM Cloud and we are having issue with custom icons. Sometimes it works and looks just right but suddenly icons just disappear and there is only blank space. We have custom icons for Request types. Could not find this issue on forums.

Thanks in advance for any help.

[Pramodh M]

Request type is blank since the issue which is being created does not have any associated request types!!

https://confluence.atlassian.com/servicemanagementserver/setting-up-request-types-939926357.html

[Pramodh M]

Hi @Ivo Šimral 

This is similar to the issue here
https://community.atlassian.com/t5/Jira-Service-Management/Issue-type-icons-missing-in-Jira-Service-Desk-Cloud/qaq-p/1311028

See if you have any Javascript errors and raise the support request with Atlassian Team

Thanks,
Pramodh

[Ivo Šimral]

Hello Pramodh,

thank you for your help. I will try raising the support request.