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request type fields customization


i have different request types that requires a different set of fields for the agent and the customer portal.

is it possible to customize fields for every request type?


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Yes, you can have different fields by request type, and you can define which fields the customer has access to as a sub-set of what the agent can use.

i dont understand how.

i`ve added a custom field but i cant pick it.


Yes, that picture shows a list of the fields from the issue that you can add to the request.  I don't see anything here that you cannot tick to include in the request screen.

You should add the field to the issue screen

yeaaa you solved it!

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