request type fields customization

[Erez Ben David]

hi,

i have different request types that requires a different set of fields for the agent and the customer portal.

is it possible to customize fields for every request type?

[Nic Brough -Adaptavist- · Accepted solution]

Yes, you can have different fields by request type, and you can define which fields the customer has access to as a sub-set of what the agent can use.

[Erez Ben David]

i dont understand how.

i`ve added a custom field but i cant pick it.

[Nic Brough -Adaptavist-]

Yes, that picture shows a list of the fields from the issue that you can add to the request.  I don't see anything here that you cannot tick to include in the request screen.

[ben friedman]

You should add the field to the issue screen

[Erez Ben David]

yeaaa you solved it!