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request participant - share a ticket directly from the portal

Hey,
When raising a ticket via the portal: does the reporter can add viewers in this stage? can I add the request participant field in the create screen?

or-

only after submitting he should enter the ticket again and share it with whomever he want?

2 answers

0 votes

Hi @Ifat Keren 

Unfortunately, I don’t think there’s an option to add a request participant to the Create Issue Screen at the moment for Jira Cloud. There is a feature improvement request that I encourage you to vote and watch for.

 

Like you, many Atlassian users have raised this concern and many have implemented a workaround with Automation for Jira. They leverage a user picker custom field, and then use automation to copy that value over to Request participants. It’s not perfect, but worth considering.

 

Best regards,

Hamza

0 votes

Hi @Ifat Keren 

Out of the box request participants can be added after the ticket creation (using Share with functionality)

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