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report on customer satisfaction

I know you can report on the overall customer satisfaction, however, is there a way to either export or report on agent/ group base.


For example i want to see all the service desk team customer survey rates and comments from the last year

1 answer

@Danielle David 

If you intend to pull service teams and these service users are within a Jira group and are "Assignee" of the issues, you can use a JQL similar to this one:

assignee in membersOf("site-admins") AND Satisfaction is not EMPTY AND Satisfaction >= 2021-10-01

assignee in membersOf > Indicates that the responsible user is part of that group ("site-admins");

Satisfaction is not EMPTY > Ensure there is a satisfaction survey done on the ticket;

Satisfaction >= XXXX-XX-XX / Will get tickets where the satisfaction date was filled in a day greater than or equal to the pre-selected one, the condition can also change to <=

If that's not what you're looking for, let us know in more detail.

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