I know you can report on the overall customer satisfaction, however, is there a way to either export or report on agent/ group base.
For example i want to see all the service desk team customer survey rates and comments from the last year
If you intend to pull service teams and these service users are within a Jira group and are "Assignee" of the issues, you can use a JQL similar to this one:
assignee in membersOf("site-admins") AND Satisfaction is not EMPTY AND Satisfaction >= 2021-10-01
assignee in membersOf > Indicates that the responsible user is part of that group ("site-admins");
Satisfaction is not EMPTY > Ensure there is a satisfaction survey done on the ticket;
Satisfaction >= XXXX-XX-XX / Will get tickets where the satisfaction date was filled in a day greater than or equal to the pre-selected one, the condition can also change to <=
If that's not what you're looking for, let us know in more detail.
Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event