Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

referring a ticket to more than one organization

Often there are more organizaitons involved in one single ticket. As the ticket is send only by one of those organizations, it´s important for us to refer the ticket to another organization that is involved in that topic. 

Is there an option to refer a ticket to a second organization?

1 answer

1 accepted

0 votes
Answer accepted

Hello Praktikant,

Welcome to Atlassian Community!

It's possible to share a ticket with more than one organization, but this must be done after the ticket is created.

When a customer creates a ticket in the portal, it will show the list of the organizations they are part of and they must select only one, but after the ticket is created they can share with another organization on the "Share with" option or the agent can also add through the agent view on the Organizations field.

Screen Shot 2020-06-10 at 11.35.23.png

Screen Shot 2020-06-10 at 11.49.25.png

If you have any other questions regarding this matter, please let us know.


That´s a good way as long as all your user in all your organizatios belong to the same (legal) entitiy (company). If you add several organizations to a ticket it can not only be viewed by all user of the related organizations but also every user can see who else can see this ticket. So a user of legal entity A (e.g. company A) can see that also user of legal entity B (company B) can view this this ticket. If for instance both legal entities are competetors they may not be happy to see who else view the ticket or use the affected service/product!

So be carefull when you are using this function. There are some ideas/suggestions to modify this functionality here in the community.

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events