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re-add customers

Can you remove a customer and then re-add them?

1 answer

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Hello @Latrice_Richardson,

Welcome to Atlassian Community!

Yes, on Jira Service Management it’s possible to remove and then invite a customer again.

It’s important just to wait for 5 to 10 minutes before inviting them again just to make sure the account is completely removed from the database and with that, they will receive the invite to the project.

To delete a customer account it’s necessary to go to Cog icon > User management > Jira Service Management. Then, click on … > Delete account.

Screen Shot 2021-05-17 at 15.23.46.png

To add the customer again, it’s necessary to go to the desired project and on the customers’ page, click on “Add customers”.

Screen Shot 2021-05-17 at 15.26.19.png

If you have any other questions regarding this matter, please let us know.

Kind regards,

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