I'm a little confused with the next restictions.
When I try to create a new Service in Jira Service Managemenet project I see an error: "We couldn't fetch service owners. Please contact an Opsgenie administrator."
As I understand all users with access to JSM should have access to Opsgenie. But I'm admin of JSM project, I have access to all settings except creating of Services.
Could you promt me why I as jira admin with access to jira service management product can't have permissions to create a service? And which permission I need for it?
As far as I know that even though you are Jira admin associated with JSM product, it doesn't give you the admin right to Opsgenie. Take a look at the following link -
You may want to contact Atlassian Support (https://support.atlassian.com) for further assistance.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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