We use Jira cloud and would like to enable the "watch" component. Currently the eye is grayed out. When I go to "configure" and select "components", I am asked to "create a component". This isn't what we want to do. We want to enable the existing feature aka the "watch" component. Can you tell me how to do this?
Are you trying to add users to "Watch" the issue in JSD? Have you try to populate the field "Requested Participants", this essentially the same as watcher functionality. Once it is populated, then those participants will be able to access the issue via the JSD portal.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
p.s. your question seems to be about core Jira functionality. Joseph's answer applies to Jira Service Management (which you might have installed... or not!) when customers/requestors are accessing an issue from the customer portal view.
If you don't have Jira Service Management, don't worry about it. If you do, his answer is good to understand too. 😊
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