Joseph Chung Yin COMMUNITY LEADER Jan 13, 2023
@Vada Evans -
The possible issue can be caused by two factors:
1) Your browser app configuration where files with certain file extension are not mapped to the appropriate application to open the file.
OR
2) There is a problem with with your JSM env. I recommend that for you to contact Atlassian Support (https://support.atlassian.com), so they can access the system logs on the backend to determine the issue.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
Community moderators have prevented the ability to post new answers.
Hi @Vada Evans
Not sure why you've posted this - it looks like this was a response to your previous question.
I'm closing this question as it isn't one - if you want to ask a different question, please feel free to create one :)
Ste
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