We've recently started using Jira Service Desk and have come across an issue with email requests.
Sometimes emails will fail to generate a request with the error "Signup is not currently available".
I've thoroughly confirmed our settings, Public emailing of Comments is enabled as well as Public Sign-Up.
In one example the same person sent 4 consecutive emails, and 3 of them failed due to this error, 1 succeeded.
If anyone could shed any light this is a very serious issue for us.
Edit: I had a look at the created user, for the above example (4 consecutive emails), I couldn't open it and on hover it said "user does not exist". I can now no longer access User Management, and receive an error (below)
Edit: Our Jira runs across 2 Servers, we've identified that Jira is not currently replicating its indexes across both servers
Thanks
David
Technical details
Log's referral number: d744ebc0-d9ae-42f3-b1e2-cbe2a202f15a
Cause
Referer URL: https://support.acturis.com/plugins/servlet/upm/manage/system
java.lang.RuntimeException: java.lang.NullPointerException
java.lang.RuntimeException: java.lang.NullPointerException
at com.atlassian.jira.web.action.admin.user.UserBrowser.getBrowsableItems(UserBrowser.java:173) [classes/:?]
at com.atlassian.jira.web.action.admin.user.UserBrowser.doExecute(UserBrowser.java:122) [classes/:?]
at webwork.action.ActionSupport.execute(ActionSupport.java:165) [webwork-1.4-atlassian-30.jar:?]
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63) [jira-api-7.13.0.jar:?]
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39) [webwork-1.4-atlassian-30.jar:?]
at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31) [webwork-1.4-atlassian-30.jar:?]
at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16) [webwork-1.4-atlassian-30.jar:?]
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35) [webwork-1.4-atlassian-30.jar:?]
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:225) [webwork-1.4-atlassian-30.jar:?]
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:154) [webwork-1.4-atlassian-30.jar:?]
at .........
We drained both of our servers and restarted them, they are now correctly sharing indexes and the issues seem to have stopped.
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