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" Share With" option in portal ADD/REMOVE


Hello all,

I have one question that i trying to figure out. 

We are using JIRA ServiceDesk where we have several different customers that can raise incidents/question to us.

These Customers use Portal to raise their incidents/questions. We have different queues for different customers for our internal teams to differenciate the tickets and this is done with email domain.


Only for 1 customer is appearing the option "Share With" field, and this wasn't configured by us and we cannot find this in the Portal layout. Anyone knows how to add/remove this field? 

Also, anyone knows what and to who is shared the information, it's just for the caller or entire Customer email list for that Customer?

Please see attachment as ref.


Thank you in advance.


2 answers

Has there been any update provided to remove that field?

0 votes
Kat Marketplace Partner Nov 06, 2019

I've moved this to the Jira Service Desk section to help you get some relevant feedback.

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