Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

"Resolve this issue" taken off of Customer portal

Hello, 

 

We recently just created a new project in JIRA Service Desk and when customers create issues, they are able to go back into the issue (customer gets email notification) and click "Resolve this issue" (see picture below).  We want to make sure customers are not able to resolve the issue themselves because of the type of data that is being requested through JIRA Service Desk. 

 

How do I take this off? 

 Screen Shot 2021-01-21 at 10.12.21 AM.png

1 answer

1 accepted

2 votes
Answer accepted

@Christian Stidham

You need to be an administrator to do this. Navigate to Project Settings > workflows.

Edit the workflows and click on the transition leading to resolved. You should see a box pop up with a check box option "Show transition in the customer portal". Uncheck that box, publish your workflow and you should be good to go.

Screen Shot 2021-01-21 at 9.22.14 AM.png

This worked! Thank you so much! 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

254 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you